Shipping & Returns
All the orders will be shipped with a courier company. De shipping costs depends on the quantity and the size that has been ordered (read: “shipping costs”).
Please remember to check the condition of the shipment in the presence of the courier. If there are any problems, complete a damage report and ask the courier to sign it. This is a condition for accepting a complaint.
Our products are shipped from Belgium. For orders below £ 135, VAT will be charged at checkout. For orders above £ 135, VAT will not be charged at checkout but by the courier at customs for which you will receive a separate invoice. Note that the courier might charge an additional administrative fee.
2. Complaints, guarantees and service
Any problems that arise with products purchased from our e-store must be reported in writing immediately. One of our employees will contact you and discuss what action can be taken. Please do not return the product without prior consultation. In the case of unfounded complaints, we will not accept shipments that are not postage paid, and you will have to pay shipping costs yourself.
If the product is damaged in transit by the shipping company, acceptance of a complaint is conditional on a damage report signed by the courier. If a complaint is accepted, we will provide an identical product, or a cash refund if this is not possible. We may also agree to alternative compensation, such as exchange for another product. In the case of products printed with digital printing technology, please remember that the characteristics of this technology may cause small differences in colour between what is seen on a computer monitor and a print from an office printer. Such differences do not constitute grounds for complaint.
You can’t return your order to us as all our products are specially made to the customer's wishes and because of this they obtain a personal character. Returns are only possible if this has been agreed in writing between both parties. Only then the return shipment will be accepted.
The shipment must always be opened and checked in the presence of the courier and any complaints concerning transport damage must be reported to the courier at the time of receipt of the shipment.
The following will not be accepted as returns:
Products that are damaged or show signs of use, copying or opening of the packaging. Products configured in accordance with individual orders, or products requiring individual services such as printouts, graphic overlays, cutting fabric to size, etc.
The product must be returned after prior consultation in an intact state (sealed) at the customer’s expense. The customer is responsible for transport damage to products being returned, or for their loss; insurance can be taken out with the shipping company. Shipping costs to the customer will not be refunded, nor will any related shipping insurance be refunded.