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Shipping & Returns

1. Shipping

Orders are shipped by UPS. Shipping costs may be charged depending on the number of products purchased.

Please remember to check the condition of the shipment in the presence of the courier. If there are any problems, complete a damage report and ask the courier to sign it. This is a condition for accepting a complaint.

2. Complaints, guarantees and service

Any problems that arise with products purchased from our e-store must be reported in writing immediately. One of our employees will contact you and discuss what action can be taken. Please do not return the product without prior consultation. In the case of unfounded complaints, we will not accept shipments that are not postage paid, and you will have to pay shipping costs yourself.

If the product is damaged in transit by the shipping company, acceptance of a complaint is conditional on a damage report signed by the courier. If a complaint is accepted, we will provide an identical product, or a cash refund if this is not possible. We may also agree to alternative compensation, such as exchange for another product. In the case of products printed with digital printing technology, please remember that the characteristics of this technology may cause small differences in colour between what is seen on a computer monitor and a print from an office printer. Such differences do not constitute grounds for complaint.

3. Return

You may return the order up to 10 days from date of receipt, without specifying a reason. In other cases, the possibilities and conditions of return must be agreed on an individual basis.

The shipment must always be opened and checked in the presence of the courier and any complaints concerning transport damage must be reported to the courier at the time of receipt of the shipment.

The following will not be accepted as returns:

Products that are damaged or show signs of use, copying or opening of the packaging. Products configured in accordance with individual orders, or products requiring individual services such as printouts, graphic overlays, cutting fabric to size, etc.

The product must be returned after prior consultation in an intact state (sealed) at the customer’s expense. The customer is responsible for transport damage to products being returned, or for their loss; insurance can be taken out with the shipping company. Shipping costs to the customer will not be refunded, nor will any related shipping insurance be refunded.

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