Featured Questions

Can I use my own photo as well?

Of course. Click on top of our website on "upload photo" to upload your own photo to our website.


What should I do if my package arrives damaged?

Check the contents of the package in the presence of the courier and in case of problems draw up a damage protocol that you have him signed. Send us this document as well as a photo of the damage by e-mail, stating your order number. If possible, we will send a new copy to you within 10 working days. (Please note, a delivery time of 20-22 working days applies for glass).


Will the text "Adobe Stock" also be printed?

No, a thread mark will never be printed. This only shows that the photos are protected with copyright.


Faq Sections

Order and payment
What is the delivery time?

It can go from 1 till 22 working days, depending on the chosen product. Consult our delivery times per product here.


Can I use my own photo as well?

Of course. Click on top of our website on "upload photo" to upload your own photo to our website.


How can I pay for my purchase?

We accept payments by Bancontact, Visa, MasterCard, American Express, iDEAL, PayPal, Apple Pay and bank wire.


Will I be kept informed about the order status?

In your account you can easily check the status of your order. After placing the order, you will receive a confirmation mail with an expected delivery date.

  • Payment accepted/preparation for production: We have received your order.
  • Awaiting bank wire payment: We are waiting for your order to be paid by bank wire.
  • Payment accepted: We have received your payment.
  • In production: Your order is being processed.
  • Your order has been shipped: Your package has been handed over to the courier. You will receive a shipping confrimation with a tracking number to follow up on the delivery of your pacakge.

I did not receive an order cofirmation.

Is is possible that the confirmation mail accidently got into your spam. If you cannot find it, you can contact us by mail or phone.


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Delivery
Do you also offer express delivery?

No, unfortunatly we can not offer express delivery. 


What are the shipping costs?

For delivery within mainland UK, you will be charged £9,33 shipping costs. For orders above £95, shipping costs are free. You want to have your order delivered elsewhere? Mail us for more information.


Do I have to pay import duties?

Our products are shipped from our warehouse in Belgium.

For orders below £135, VAT is charged at checkout. For orders above £135, VAT will not be charged at checkout, but by the courier at customs, for which you'll receive a separate invoice. Note that the courier might charge an additional administrative fee.

For orders that need shipping to a destination outside of the European Union, import charges might apply as well.


How can I track my order?

As soon as your order is shipped, you will receive an email with a tracking link to follow up the delivery of your parcel.


Returns
What if I don't like the product?

Because we only produce custom made products, it is not possible to return the purchase. Therefore think carefully about the purchase you are going to make.


The delivered product does not correspond (completely) with my order. What now?

Please let us know by mail or phone. We will do anything in our power to solve the issue as soon as possible.


What should I do if my package arrives damaged?

Check the contents of the package in the presence of the courier and in case of problems draw up a damage protocol that you have him signed. Send us this document as well as a photo of the damage by e-mail, stating your order number. If possible, we will send a new copy to you within 10 working days. (Please note, a delivery time of 20-22 working days applies for glass).


Photos / Photo retouching & suspension systems
Can I cut a picture, mirror it or change the colors?

You can edit your chosen picture until it is completely satisfactory . You can turn it, mirror it or change the colors to black and white. The alterations will only be saved once you have put the product into your shopping cart. So have fun with our editing tool!


Do the colors of my print match those on my computer screen?

The color reproduction depends on your specific screen settings. As a result, the delivered product may differ slightly from the photo shown.   When printing, we use the original ICC profile of the image, so we print exactly as specified by the photographer.  Complaints about such deviations will therefore not be accepted.


Is the photo still of good quality when it is enlarged?

All photos on our website are suitable for large format printing. These photos are taken by professionals and undergo extensive quality control at Adobe. That is why you can assume that the quality is certainly good. In addition, our employees always do a second check before printing. Please note, if the photo contains blurry elements (such as backgrounds or photos that are deliberately focused on one element), these will also remain blurry after printing.

If you still have doubts, you can request a proof when placing your order. When choosing the shipping method, you can enter a comment in the field provided. If you want to choose a different photo after receiving the sample file, you can send it to us by email and we will make the necessary adjustments.


Will the text "Adobe Stock" also be printed?

No, a thread mark will never be printed. This only shows that the photos are protected with copyright.


The example printout has a # with an 8 digit number in the bottom right corner, will this be printed on the plexiglass?

No, the photo reference will not be printed.


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Wall murals
What can I expect?

Our wall paper will be printed with a UV resistant ink to retain its vibrant colors for a long time. You can choose non-woven wall paper or washable non-woven wall paper . Every type complies with the predetermined safety standards. You can add an extra laminate layer to protect the ink, making it washable with a slightly moist and soft microfiber cloth.


How do I need to measure?

You need to measure the width and the height of the wall you want to wallpaper. After measuring, we recommend adding 5-10cm extra to the measured size. A wall is never 100% straight and this way you'll avoid shortage.


Does my wall needs to be flat?

Yes, the wall you wish to wallpaper must be flat. You need to get rid of any unevenness or holes. If you don't, they will be permanently visible after wallpapering. Click here to consult our wallpaper instructions.


Do I first remove old wall paper?

To prevent damage, we indeed recommend removing old wallpaper first. Old wallpaper can come off and take the new wallpaper with it. Even if your wall has been treated with structured renovation wallpaper, it's best to remove this before getting started.


Which type of glue is suited for wall paper?

Use the glue that is suited for non-woven wall paper, such as "perfax roll-on magic" which we offer in our webshop. You can add this easily when you are making the order.


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Self-adhesive wall murals
What can I expect of self-adhesive wallpaper?

Our self-adhesive photo wallpaper is printed with environmentally friendly and UV-resistant ink, so that the matte colors remain beautiful and vibrant for a very long time. Thanks to the self-adhesive layer on the back, you don't need glue to apply it.


Can I order any size?

The width of one stroke of the self-adhesive photo wallpaper is a maximum of 130 cm. If you wish to order a wider format, your photo will automatically be divided into several strokes of the same width.


How do I install self-adhesive wallpaper?

Remove the foil on the back and stick the wallpaper to the wall. If your photo wallpaper consists of different strips, you must take into account an overlap of 8 mm. Click here to consult our wallpaper instructions.


Does my wall needs to be flat?

Yes, the wall you wish to wallpaper must be flat. You need to get rid of any unevenness or holes. If you don't, these will be permanently visible after wallpapering. Click here to consult our wallpaper instructions.


Can I clean self-adhesive wallpaper?

You can dust it with a dry and soft microfiber cloth.


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Acrylic
What can I expect?

Acrylic is a light and unbreakable plastic material with a luxurious high glossy effect. Your photo will be printed on the back with a environmental friendly and UV resistant ink. Afterwards we foresee an extra white layer to bring out the colors to their fullest. You can choose an acrylic painting or an acrylic splash back.


What are the characteristics of acrylic?

We can offer you 2 types of acrylic. The one that is shiny and the one that is matt.

Our shiny acrylic is 5 mm thick, the matt type is 4mm thick. Both have a maximum size of 200 x 140 cm. If you wish to order a larger format, your photo will automatically be divided into several panels of the same width.


How can I hang my acrylic?

You can hang a painting on acrylic with an aluminum frame or with stainless steel spacers. During the ordering process you can indicate your preference, or you can continue without a wall fixing system.

The aluminum frame is our best-selling wall fixing system. It is attached to the back of your painting at 15 cm from the edge and is therefore completely invisible. Your photo will hang about 2 cm from the wall making it appear as if it is floating on the wall.

We also offer stainless steel (stainless steel) spacers. You can choose from stainless steel spacers with holes or with clamp. You can attach your photo to the wall through holes in the painting or by clamping it between the spacers. Both fixing systems are visible and ensure that your painting hangs about 2 cm from the wall.

You can hang an acrylic splash back with a very strong, non-aggressive adhesive such as “Pattex 100% Crystal”.


Is acrylic easy to maintain?

Acrylic can be cleaned very easily with a soft cloth and lukewarm water. Under no circumstances use scouring pads or aggressive cleaning detergents.


Can I use acrylic as a splash back?

Yes, but only when you cook on an electrical stove. When you hava a gas stove, we advise to choose our glass splash back.


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Canvas
What can I expect?

A high quality print on a canvas, stretched on a firm wooden frame of 2 or 4cm thickness. A UV resistant layer will protect it against discoloration. Also available as a 2-piece, 3-piece or 4-piece.


Which sizes can I order?

The size of a canvas is a minimum of 20 x 20 cm and a maximum of 200 x 140 cm. In between you can order any size, as long as the width and length are a multiple of 10 cm. If you wish to order a larger format, your photo will automatically be divided into several panels of the same width.


Can I hang my canvas outside?

No, we recommend only hanging our canvases indoors as the wooden frame is not resistant to weather influences. Wood expands when it comes into contact with moisture and shrinks when heated. We recommend garden posters for outside.


How do I hang the canvas?

Our photos on canvas come standard with a horizontal cord on the back of the wooden frame with which you can easily hang them on a nail or hook in the wall. You can choose whether or not to add a mounting set with hooks / screws and plugs to your order. For small canvases you can also opt for an adjustable, self-adhesive nail.


How do I maintain my canvas?

Gently clean your canvas with a well wrung out microfiber cloth.


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Aluminium
What can I expect?

Aluminium is a very light and thin material. It has a matte appearance without reflection so your photo will be easily visible from every angle. You can choose between white aluminium and brushed aluminium.


I am planning to have the "Beautiful landscape with clouds on sky #273646361" printed on white aluminum. To get an idea of the print quality, I would like to know with what resolution (ppi) this photo is printed at this size. Can you also assure m . . .

If you choose a photo from our database, we can guarantee that these photos are of good quality for printing in large format. When using your own photo, it should be at least 1000x1000 pixels with a minimum of 150 DPI. Prints on aluminum are suitable for outdoor use and are weather resistant.


What is the difference between white and brushed aluminium?

The white parts of your photo are not printed, so that the aluminum texture remains visible if you choose brushed aluminum. White aluminum is a good choice for emphasizing intense colors. Brushed aluminum gives a very nice effect in black and white photos.


Can I use the aluminium outside?

Yes, thanks to the UV-resistant ink you can hang aluminum both indoors and outdoors. Please note, for outdoor decoration we recommend stainless steel holders as a hanging system. A glued aluminum frame can come loose at high temperatures and is therefore less suitable.


What is the thickness of aluminium?

Our aluminium has a thickness of 3mm.


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Glass prints and splashbacks
What can I expect?

Our hardened safety glass has a thickness of 6mm and is equipped with a UV and heat resistant protection layer. Your photo will be printed onto the back of the glass, the edges are polished and have an bevel of 1x1mm. You can choose a glass painting or glass splash back. Also available as a 2-piece, 3-piece or 4-piece.


What does hardened (tempered) safety glass mean?

Tempered safety glass is up to 5 times stronger than unhardened glass and is therefore also heat resistant. Should the glass break, it will disintegrate into small, harmless pieces.


Is a glass backsplash fire resistant?

No, our glass splashbacks are not fire resistant. Direct contact with a flame can cause damage. However, the glass is heat resistant up to 200°C and therefore suitable to install as a splashback behind your burner, as long as you ensure that there is no direct contact with the heat source or hot cooking pots and pans.


How do I measure for a glass splash back?

To achieve the best possible end result, we recommend measuring the height and width on the left, right and in the middle. Use the smallest size when placing your order and subtract 4 mm each time. You can fill any gaps afterwards with a silicone sealant. Use waterproof silicone for a bathroom splash back and heat-resistant silicone for a kitchen splash back.


Can I order any size I want?

Our glass paintings have a maximum size of 160 cm x 120 cm. If you wish to order a larger format, your photo will automatically be divided into several plates of the same width. We guarantee that the seams between the plates fit perfectly.


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Roller blinds
What can I expect?

You will have the choice between a translucent or black out roller blind which can be mounted against the ceiling, the wall or in the recess. You also can choose the clamp mounting type which can be mounted on the window sash itself. The picture can be printed on the inside or the outside and we use an environmental and UV resistant ink.


What is the difference between translucent and blackout blinds?

Translucent rollerblinds allow light to partially pass through and are suitable for rooms where it does not have to be completely dark but where you want to limit the view. Thanks to the white backing, the print will also be somewhat visible from the outside, especially when you light up your interior in the evening. Blackout blinds will completely darken the room and are suitable for rooms where it should be completely dark, such as the bedroom. Thanks to the grey blockout material, the print will only be visible from one side.


When do I choose to print on the inside and when to print on the outside?

A print on the inside is only visible from your interior. A print on the outside is only visible from outside and is therefore mainly used for public places such as restaurants and stores..


Are blinds also suitable for humid areas such as the bathroom?

Yes you can. Just keep in mind that the rollerblinds should be completely dry when you roll them up so you don't create creases. 


What is "clamp mounting"?

When selecting "clamp mounting", the indicated measurements take into account mounting of the blind directly on the window pane. You must specify the dimensions of the window pane. The final width of the blind fabric will be approximately 4 cm wider than the window (2 cm on both sides) and the height is adjusted so that after mounting the blind on the window frame, the entire window can be covered.

If you'd like a custom height, please mention it in the comments section. The final width of the roller blind including the entire mechanism will be approximately 7.5 cm wider than the window itself. Make sure the fabric does not cover the latch (check that the distance between the glass and the latch is greater than 2 cm).


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Poster
What can I expect?

Your photo will be printed on 140g/m² premium photo paper with an environmental and UV resistant ink. The silky matte finish will provide a slight shiny effect. The maximum width is 150cm. When you want to have a larger size, the photo will be automatically divided into mutliple pieces of an equal width.


How can I hang my poster?

We recommend framing our posters, but you can also attach them to the wall with tape or thumbtacks.


Can I glue my poster to the wall?

No, In this case, you'd better opt for photo wallpaper. We recommend framing our posters, but you can also attach them to the wall with tape or thumbtacks.


What is the delivery time of posters?

All of our products are printed in our own studio which allows us to guarantee a fast delivery. The production time of posters is 3-5 working days. As soon as your order is shipped, you will receive a confirmation email. The delivery time is 4-5 working days..


Framed poster
What can I expect?

A framed poster is a ready-to-use product, you can immediately hang it on the wall after receipt. The photo will be professionaly framed in a black wooden frame with a white passe-partout.


Can I order any size?

You can choose from many different formats: landscape, portrait or square. Please note that these formats correspond to the dimensions of the poster. The frame will be slightly bigger.


How can I hang my framed poster?

Our framed posters are equipped with an integrated hanging system with which you can easily hang them on a nail or hook in the wall.


What is the delivery time for a framed poster?

All of our products are printed in our own studio which allows us to guarantee a fast delivery. The production time for a framed poster is 5 working days. As soon as your order is sent, you will receive a confirmation by e-mail. Delivery time is 4-5 working days.


Garden poster
What can I expect?

A garden poster is a soft, flexible and stirdy cloth. The material is translucent but protects against viewing. An ideal solution to decorate a walll, fence or balcony.


Are the colors weatherproof?

Our garden-posters are printed with environmentally friendly and UV-resistant ink which guarantees the colour fastness for at least 3 years..


How can I hang my garden poster?

Garden posters can easily be hung with the rings and clamps provided for this purpose. Choose either rings in the corners or every 50 cm. We always supply the necessary number of tension stretchers for sufficient strength. If desired, we can also deliver your poster without a hanging system.


Can I also order a garden poster with a hollow seam?

No, our garden posters can be ordered with rings and clamps, or without a hanging system.


What's the delivery time for a garden poster?

All our products are printed in our own studio, so we can guarantee a fast delivery. The production time of a garden poster is 3-5 working days. Once your order has been shipped, you will receive a confirmation by email. Delivery is 4 to 5 working days.


Door, furniture and window stickers
What can I expect?

Our stickers are printed on a vinyl material and are foreseen of a glossy laminate layer. This top layer protects it agains moist, sunlight and scratches. You can wash it with water, detergent and a soft cloth. Therefore you can apply our stickers inside and outside.


Are the stickers easy to apply yourself?

Thanks to the Rapid Air technology you can easily apply our stickers yourself. Any air bubbles escape through built-in micro channels, to ensure a smooth result. Click here to consult the detailed instructions.


Can I stick my sticker on any surface?

Our stickers can be stuck on any flat surface. The texture of the surface will be visible through the sticker.


Do I have to apply my sticker with water?

No, that won't be necessary because of the Rapid Air technology we use.


Are the stickers transparent?

Our door, furniture and regular window stickers are printed on white vinyl and are therefore not transparent. Our stained glass window stickers are transparent. This gives you the effect of colored glass and the photo is visible from both the inside and the outside.


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Wall stickers
What can I expect?

The wall stickers are printed on a non-woven material with a sticky coat on the back. We use an environmental and UV resistant ink. If necessary, you can dust the stickers with a dry cloth.


Are the wall stickers transparent?

No, our wall stickers are not transparent. All visible colors in the photo are printed.


What is the delivery time of the wall stickers?

All our products are printed in our own studio, so we can guarantee a fast delivery. The production time of wall stickers is 3-5 working days. Once your order has been shipped, you will receive a confirmation by email. Delivery is 4-5 working days.


Are wall stickers reusable?

No, once wall stickers have been applied, they cannot be repositioned. Dust particles may not allow the sticker to adhere to the new surface properly.


Contour cut stickers
What to expect from a contour cut sticker?

Our contour cut stickers are available in all shapes and sizes. Order as a set or per sticker by dragging the print area and entering the desired dimensions. Keep in mind a white border of 3 mm will be added along the contours of the design. Our stickers are printed on vinyl and have a matte, washable top layer that protects against moisture, sunlight and scratches. This allows you to apply our stickers both indoors and outdoors.